Error messages and help
What a message in the chat means and what you can do.
Messages in the chat
If an answer fails, a notice appears directly above the input field. For most messages, it offers Try again, which makes LOKI generate the last answer again. Use the × to close the notice.
| Message | Meaning | What you can do |
|---|---|---|
| Session expired | Your sign-in is no longer valid. | Click Log in again. |
| Message too long | The question, attachments and chat so far are too long together for the model. | Start a new chat, shorten attachments or ask about individual sections. |
| No response | The model did not return anything. | Try again or choose a different model. |
| Timeout | The model did not respond in time. | Try again, possibly with a simpler question. |
| Too many requests | The model's provider is currently slowing requests down. | Wait a moment, then Try again. |
| Provider overloaded | The provider is currently at capacity. | Try again later or switch to the local model Loki. |
| Connection failed | LOKI cannot reach the provider. | Try again later or switch to the local model. |
| Server error | An error occurred at the provider. | Try again later. |
| Model unavailable | The selected model does not exist at the provider. | Choose a different model; inform your administrator. |
| Authentication failed | LOKI cannot sign in to the provider. | Inform your administrator; use the local model until then. |
| Access denied | The provider denies access to this model. | Inform your administrator; choose a different model. |
| Quota exhausted | The credit with the provider has been used up. | Inform your administrator; use the local model. |
| Request rejected | The provider rejected the request. | Rephrase the question or choose a different model. |
| Response failed | Another error occurred. | Try again. If the error persists, inform your administrator. |
Most of these messages concern cloud models. With the local model Loki, you are independent of disruptions at cloud providers.
Frequently asked questions
No documents or tools have been enabled for your account yet. Your administrator needs to assign you to a group that has documents and tools. If you sign in as an administrator, you always see this message: administrator accounts do not get any tools in the chat (see Concepts).
Usually the document has not been shared with you, is still being processed, or document search is switched off for this chat. The individual reasons are listed under Checking sources.
In that case, it does not come from your documents but from the model's general knowledge or from the conversation so far. Check such answers particularly carefully, or ask a targeted follow-up question, for example “What do our policies say about this?”.
The file is larger than 2 MB or has an unsupported format. In addition, files attached on the start page are not sent along; start a chat first (see Attaching files).
Only one model is available to you. In that case, there is nothing to choose.
Sign out and choose the language at the top right of the sign-in page (see Signing in and password). The language LOKI answers in, on the other hand, depends on your question.
On the sign-in page, click Forgot password? (see Signing in and password).
No. Deleted chats cannot be restored.
Your chat list shows only your own chats. If you give feedback, the administrators see the questions and answers that your feedback refers to (see Giving feedback).