Signing in and password
Sign in to the LOKI chat, log out and reset a forgotten password.
Your user account is created by an administrator in your organisation. They give you the address of the chat, your username and your first password. You cannot register yourself.
Signing in
- Open the chat's address in your browser.
- Enter your username under Username and your password under Password. You can make the password visible with the eye icon in the password field.
- Click Log in.
You then see the chat's start page.
Signing in with Microsoft
If your organisation has set up sign-in via Microsoft, you also see Sign in with Microsoft below the form. This lets you sign in with your Microsoft work account, without a separate LOKI password. Personal Microsoft accounts do not work.
If the button is missing, Microsoft sign-in has not been set up for you. In that case, use your username and password.
Language of the sign-in page
At the top right of the sign-in page, use the language icon to choose German or English. Your choice then applies to the whole chat. If you don't choose, LOKI follows your browser's language setting.
Changing the language later
There is no language switcher in the chat itself. To change the language, log out and choose the language on the sign-in page.
Messages when signing in
| Message | Meaning |
|---|---|
| “Username is required.” | The Username field is empty. |
| “Password must be at least 6 characters long.” | The password you entered is too short to be correct. |
| “Invalid username or password” | The username or password is wrong. Check upper and lower case. |
| “An error occurred. Please try again.” | LOKI cannot be reached at the moment. Try again a little later or contact your IT department. |
Logging out
- Click your name at the bottom of the sidebar.
- Choose Log out.
- Confirm with Log out.
Log out if you work on a computer that other people use too.
Even if you don't log out, your session ends after a while. LOKI then shows “Session expired” and the Log in again button the next time you send something.
Forgotten password
Only for accounts with a LOKI password
If you sign in with Microsoft, your Microsoft password applies. You don't reset it in LOKI, but as usual with Microsoft or through your IT department.
- On the sign-in page, click Forgot password?.
- Enter the email address that belongs to your account and click Send reset link.
- LOKI shows “Check your email”. This message always appears, even if no account belongs to the address. This way nobody can find out which addresses have an account.
- Open the email with the subject “Passwort zurücksetzen” (“Reset password”) and click the link. To do this, you must be connected to your organisation's network, for example via VPN.
- Enter your new password twice under New password and Confirm password and click Reset password.
- After “Your password has been reset successfully.”, click Back to login and sign in with the new password.
The link leads to the address of the dashboard, not the chat. That is correct. After the reset, the new password applies to both chat and dashboard.
Password requirements
A new password
- has at least 8 characters,
- does not consist only of digits,
- is not a commonly used password and
- is not similar to your username or email address.
If the password breaks one of these rules, LOKI shows a corresponding note after you submit it. In that case, choose a different password.
If no email arrives
- Look in your spam folder.
- Check that you entered the correct email address.
- If opening the link shows “This reset link is invalid or has expired.”, request a new link.
- If still no email arrives, contact your administrator. They can set a new password for you in the dashboard.
Changing your password
You cannot change your password yourself in the chat. Use Forgotten password instead, or ask your administrator to set a new password for you.