Giving feedback

Your feedback goes to the LOKI administrators in your organisation. There they see your rating, your comment and the questions and answers concerned, and they can forward the feedback by email to the people responsible. With your feedback, you therefore share the selected chat content with the administrators.

There are three kinds of feedback:

Rate an answerCopy Anchor Link

1. Below a finished answer, click thumbs up (Good answer) or thumbs down (Bad answer).

2. Fill in the form that appears below it:

   • Subject: what it is about, at most 150 characters.
   • Comment: what was good or what the problem was.

   Both fields are required.

3. Click Send.

After “Thanks for your feedback!”, the thumb you chose stays highlighted.

The more specific the comment, the better: “The deadline in paragraph 3 is 30 days, not 14” helps more than “wrong”.

Change or delete a ratingCopy Anchor Link

Click the highlighted thumb (Manage rating) and select Edit or Delete. If you delete a rating that has already been forwarded, the administrators see that you have withdrawn it.

Send general feedbackCopy Anchor Link

1. Click the speech bubble at the top right (Give feedback). In a chat with messages, then select General feedback.
2. Fill in Subject and Comment. Both are required.
3. Optionally, attach a screenshot with Attach image: PNG, JPEG, WebP or GIF, at most 3 MB.
4. Click Send.

Send feedback on several messagesCopy Anchor Link

This is how you give feedback on a longer stretch of conversation, for example when LOKI went in the wrong direction over several answers.

You leave the selection mode with Esc, with the × at the top or by clicking the darkened background.